Library Technician 3 - Technology Access and Affordability
FLSA Status: Nonexempt
Months Per Year: 12
Hours Per Week: 37.5
The recent pivot to remote and hybrid learning has underscored the critical role university libraries play in ensuring that all students have reliable access to the technology required to support their learning and success. Reporting to the Manager of Access Services, and the Director of Library Systems, Technology, and Media, the Technology Access and Affordability Technician will support the activities of the Access Services department, the library’s evolving technology access and affordability lending program, and the library’s patrons in their use of library technology. The Technician will be responsible for ensuring the smooth operation of the technology access and affordability lending program; maintenance and support of the technology lending inventory; and contributing to planning and development of future technology lending activities.
The person in this role will provide high-quality, user-centered service to University students, faculty, staff, and members of the public, supporting the Library’s commitment to centering and enhancing the student experience (https://www.seattleu.edu/strategic-directions/), and prioritizing affirmation and allyship with our Black, Indigenous, and People of Color (BIPOC) campus community (https://www.seattleu.edu/diversity/lift-su/).
Working from the Circulation and Technology Support service desks, the person in this position will lend (and assist students with the use of) library technology; perform simple to complex Library Access Services functions; answer questions about Lemieux Library policies, procedures, services, and the location and use of resources; assist in the organization and maintenance of the Library’s collections and group study rooms; and participate in unit and Library planning, including attending meetings, serving on committees, participating in training and/or workshops, and collaborating on Access Services and/or Library projects and initiatives.
ESSENTIAL JOB FUNCTIONS WITH PERCENTAGE OF WORK (%) FOR EACH LISTED
- 25% - Library Technology Access and Affordability. Monitor, maintain and support the library’s technology access and affordability lending inventory. Develop training and safety protocols for technology lending, including virtual reality (AR/VR) headsets. Coordinate technology loans and returns, provide remote and telephone support to borrowers of technology access and affordability equipment, and contribute to planning for the ongoing development of the Technology Access and Affordability lending program. Collaborate with the Library Technician 3 - Media Production Center, in the maintenance and support of the Media Production Center technology lending inventory.
- 25% - Library technology support and instruction. Staff the Library Technology Support desk and phone. Respond to the support needs of library patrons working with online resources and technology in the library (including group study rooms, AR/VR experiences, computer labs, and the Media Production Center), and to the needs of patrons experiencing trouble with online resources while working from outside the library or off-campus. Research, diagnose, troubleshoot, and identify solutions to patron technology problems.
- 40% - General Access Services Department activities. Participate in Library Access Services department activities, including opening or closing the building, assisting in monitoring the work of student employees, staffing the Circulation Desk, and assisting patrons with basic information and circulation needs.
- 10% - Cross training and deep coverage across service points. Acquire and maintain cross-trained skills to provide “floating” or back-up services when and where needed.
MARGINAL JOB FUNCTIONS
Work in support of department or library service priorities, as assigned by supervisor. Perform other duties as assigned.
Hours TBD. Shift will include one weekend day. To serve a year-round
academic community, the library is open some legal or university holidays and
staff may be required to work a full or partial shift on such days.
- Excellent service-oriented interpersonal and communication skills with the ability to establish positive rapport with students, supervisors, library colleagues, and university staff.
- Demonstrated commitment to diversity, equity, and inclusion.
- Demonstrated commitment to student success.
- Bachelor’s Degree, or Associate Degree in a computer or technical field, and 1 or more years’ previous library experience, or an equivalent combination of education and work experience sufficient to successfully perform the essential job functions.
- Ability to prioritize and meet expected deadlines, use judgment and analytical skills for problem solving, and seek consultation when appropriate or necessary.
- Aptitude to work in a complex setting and to work both independently as well as collaboratively in a team environment.
Competence with Microsoft Office 365 Suite.
- Ability to lift, push, and pull 40 pounds.
- Willingness to accept and support the mission of Seattle University and its commitment to the vision and values of Jesuit and Catholic higher education.
- This position requires a criminal history background check.
- Two or more years’ previous experience working in academic libraries, media, or technology.
- Experience working in a library access services department.
- Experience working in a technology help desk environment.
- Experience working with or supporting diverse populations.
- Familiarity with consumer AR and VR technology, such as VR headsets.
- Understanding of the Library of Congress classification system.
- Familiarity with Ex Libris’ Alma/Primo Integrated Library System.
- Familiarity with library databases and emerging technology.
- Experience leading the work of students.
Benefits at a Glance
Consistent with its fundamental Jesuits value, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental and vision insurance programs. You may also take advantage of 100% tuition remission benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Christmas break closure, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/
Applicants are also strongly encouraged to attach an electronic cover letter and resume when applying. Persons who need assistance with the recruitment process may contact the Office of Human Resources at: 206-296-5870. Job postings are open until filled, unless otherwise specified.