Admissions Counselor (Online Graduate)
FLSA Status: Nonexempt
Months Per Year: 12
Employment Status: Full-Time
Work Model: Hybrid Eligible*
Seattle
University will be one of the most innovative and progressive Jesuit and Catholic
universities in the world, educating with excellence at the undergraduate,
graduate, and professional levels. We embrace an intersectional framework for
defining diversity in its broadest sense, including differences in gender,
gender identity, race, ethnicity, generational history, culture, socioeconomic
class, religion, sexual orientation, national origin, citizenship status,
political perspectives, geographic origin and physical ability. Seattle
University strives to be a welcome, open and safe campus climate for all who
learn, live and work at Seattle University.
Seattle University's Core Competencies
Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making positive impact.
Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
Outcomes-Driven Orientation: Sets clear objectives, purses excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.
Position Description
The Graduate Online Admissions Counselor will recruit applicants to Seattle University’s online graduate programs. Through daily outreach, events, and communications, this position will work with prospective students through the admissions process and acceptance to their programs. This position will work under the supervision of the Assistant Director of Graduate Online Programs and contribute to recruitment, admissions, and yield goals for graduate online programs.
Essential Functions:
- Manages recruitment for select graduate online programs via prospective student CRM communication plans, following up on email/text campaigns, call lists, recruitment events, yield efforts, and preparing weekly funnel reports.
- Meet with prospective students through daily zoom and phone appointments, sharing information about the program, learning about their interest and providing tips on successful application.
- Work with program leadership to initiate and participate in recruitment events, including virtual information sessions, virtual meet-ups, and virtual yield events.
- Track applicants through each part of the funnel and support them with application completion.
- Monitor key performance indicators related to recruitment funnel, events, and yield.
- Work with the Assistant Director of Graduate Online Programs and the Assistant Director of Student Success ensure a smooth student experience from admission funnel through matriculation.
- Serves on relevant committees and working groups.
- Performs other duties as assigned.
Qualifications
- Bachelor’s degree and two years of experience recruiting or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
- Experience in recruitment and retention for online and hybrid programs
- A commitment to outstanding customer service and lifelong education
- Demonstrated skill in supporting diverse student populations and commitment to intercultural communication
- Ability to flex with changing technologies, processes, and procedures
- Excellent active listening skills
- Strong organizational and project management skills
- A commitment to building an antiracist workplace.
- Ability to work in a team environment across multiple departments.
- Effectively communicate with colleagues, students, faculty, staff, and the public.
- Ability to manage time and hit deadlines
- Comfort and experience with learning and using multiple technology applications, including but not limited to chat features, texting, learning management systems, CRMs, student information systems, and event management systems
- Facility with MS Office 365 suite, including Excel Experience serving adult and professional students.
Preferred Qualifications:
- Experience with Slate (CRM) and PowerBI (data reporting)
- Experience with Canvas (LMS)
- Experience with Colleague (SIS)
Application Instructions
Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.
Compensation at a Glance
Salary Range: $42,900 - $58,500
Seattle University has provided a compensation range that represents
its good faith estimate of what the University may pay for the position at the
time of posting. The salary offered to the selected candidate will be
determined based on factors such as the qualifications of the selected
candidate, departmental budget availability, internal salary equity
considerations, and available market information, and not based on a
candidate’s gender or any other protected status.
Your total compensation goes beyond the number on your paycheck.
Seattle University provides generous leave, health plans, and retirement
contributions that add to your total compensation package.
Benefits at a Glance
Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution
for retirement benefits, comprised of a 5% nonelective employer contribution
and an additional dollar-for-dollar match of your voluntary contributions up to
a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/
Hybrid Eligible
This
position may be eligible for a hybrid schedule after successful completion of
an introductory work period of 3-6 months. This may mean that a hybrid eligible
role will begin on-campus initially and then will transition to hybrid format
following onboarding and training. Flexible work plans are subject to periodic
review and may be changed or terminated at any time for any reason at the
university’s discretion.