Assistant Director of Admissions Systems-Fine Arts & Performance
FLSA Status: Nonexempt
Market Reference Range (MRR): 8
Months Per Year: 12
Employment Status: Full-Time
Work Model: Hybrid Eligible*
Seattle
University will be one of the most innovative and progressive Jesuit and Catholic
universities in the world, educating with excellence at the undergraduate,
graduate, and professional levels. We embrace an intersectional framework for
defining diversity in its broadest sense, including differences in gender,
gender identity, race, ethnicity, generational history, culture, socioeconomic
class, religion, sexual orientation, national origin, citizenship status,
political perspectives, geographic origin and physical ability. Seattle
University strives to be a welcome, open and safe campus climate for all who
learn, live and work at Seattle University.
Seattle University's Core Competencies
Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.
Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.
Position Description
Reporting to the Senior Associate Director of Admissions
Operations, the Assistant Director of Admissions Systems manages and optimizes
the Slate CRM system, enhances electronic admissions processes, and ensures
data integrity. This role provides hands-on troubleshooting, user training, and
technical support while collaborating with campus partners to improve system
functionality, reporting, and data integration.
Essential Functions:
CRM Management (50%)
- Assist
in the evaluation and improvement of electronic processes throughout the
undergraduate admissions cycle. Serve as a Slate captain, leading annual
cycle preparation and ongoing efforts to enhance admissions processing
efficiency.
- Work directly with functional users gathering and defining user requirements for large and small projects, analyzing information about business processes, identifying system solutions and/or incorporating processes to meet unique user requirements.
- Assess
business requirements, identify gaps in current functionality, recommend
enhancements, and develop innovative features to advance Slate CRM usage
beyond industry standards.
- Ensure the
resolution of data errors and issue with a strong attention to detail
while maintaining confidentiality.
- Provide hands-on troubleshooting and first-level support for CRM-related issues, collecting details, diagnosing problems, managing user expectations, and escalating urgent or complex cases as needed. Work closely with campus partners and IT services to resolve system and application issues, ensuring a smooth user experience.
- Provide support of daily operations of the CRM functionality in the areas of event management, reports and dashboards, form development, data uploads and other routine tasks. Establish processes and protocols to ensure data quality is maintained and to streamline policies and requests for maximum efficiency.
- Create and deliver end-user training/documentation and develop ongoing assessment to ensure consistent use of technology tools. Provide functional and technical support across CRM users with varying levels of technical skills.
- Oversee user
experience, access, and system development across technology platforms
while collaborating with the Sr. Associate Director to optimize
recruitment and marketing technology. Provide guidance on system
capabilities, limitations, and best practices.
- Develop, maintain, and update virtual portal
experiences for prospective and incoming students, internal staff, and
other key stakeholders.
Reporting
and Data (30%)
- Create, edit, and run data queries and reports in Slate.
- In
collaboration with the Sr. Associate Director, analyze, map, and import
data into and out of Slate on a regular basis, including the Common
Application, test scores, external vendors, and other offices.
- Work with
the Sr. Associate Director to maintain data integrity and quality, develop
new data management processes, and validate reports to ensure accuracy
before publication.
- Update and
maintain inquiry and applicant records.
- Research and
responds to ad hoc data requests.
Other Duties (20%)
- Serve as an
internal expert to staff in producing and providing systems training and
training materials.
- Support the recruitment and admissions teams and its goal by partnering with the IT department to ensure the data integration among CRM, Student Information System and other tools operate smoothly.
- Work
internally and with ancillary offices to support technology adoption and
use; enhance existing practices with improved processes to increase
efficiency and effective use of resources.
- Generate and
guide day-to-day projects for student workers as needed.
- Assist with
large on-campus events (preparation, logistics, staffing the event).
- Support other
admissions programs as needed, including file evaluation.
- Perform
other related duties as requested.
- Supervisory
Responsibility: Supervisor of 4-6 student employees.
Qualifications
- Bachelor’s degree
in a relevant field and three years professional work experience
OR an equivalent combination of education and experience sufficient to
successfully perform the essential job functions.
- A commitment to
diversity, equity, and inclusion, and supporting diverse student populations.
- Advanced
ability to understand and navigate a complex relational database and
create complex data queries.
- Knowledge of
Technolutions Slate or a similar Customer Relationship Management (CRM)
system.
- Working
knowledge of SQL, and HTML.
- Knowledge of
working in a Student Information System (preferably Ellucian Colleague).
- Demonstrate
initiative and resourcefulness in working with limited guidance.
- Strong speaking, writing, and interpersonal communication
skills are a must.
- Highly
adaptable and comfortable with change, interruptions, and unexpected
events.
Preferred Qualifications:
- Advanced knowledge of HTML and SQL Coding
- 3+ Years working with an Admissions CRM
- Transfer and first year admissions knowledge and experience
Application Instructions
Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.
Compensation at a Glance
Salary Range: $62,700 - $65,540
Seattle University has provided a compensation range that represents
its good faith estimate of what the University may pay for the position at the
time of posting. The salary offered to the selected candidate will be
determined based on factors such as the qualifications of the selected
candidate, departmental budget availability, internal salary equity
considerations, and available market information, and not based on a
candidate’s gender or any other protected status.
Your total compensation goes beyond the number on your paycheck.
Seattle University provides generous leave, health plans, and retirement
contributions that add to your total compensation package.
Benefits at a Glance
Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution
for retirement benefits, comprised of a 5% nonelective employer contribution
and an additional dollar-for-dollar match of your voluntary contributions up to
a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/
Hybrid Eligible
This
position may be eligible for a hybrid schedule after successful completion of
an introductory work period of 3-6 months. This may mean that a hybrid eligible
role will begin on-campus initially and then will transition to hybrid format
following onboarding and training. Flexible work plans are subject to periodic
review and may be changed or terminated at any time for any reason at the
university’s discretion.